Return

Return Conditions

Within the period of 30 days you may return the items. When the delivered items are not returned within 30 days of receipt, the items will be considered as accepted by recipient.

We only accept returned items which:

are sent in their original and undamaged packaging

are undamaged and not used

have been labeled with a return label

also include the extra gifts you receive when ordering over € 100,-

If all returned articles haven't been used and are not damaged, and if all articles were returned correctly and on time, The Little Green Bag will refund the money (excluding delivery costs and gift wrapping service costs). Refund will be completed within 30 days after receipt of the returned items.

Instructions

Sign in onto your account

Go to 'return' in your account and start the return process

Indicate which items you wish to return. Follow the instructions as stated on the website.

When the return process has been completed, you will receive an email. This email contains a return label and a return number for your return parcel. Affix the return label on the outside of the parcel and write down the return number on our return form.

When delivering your parcel to a local post office, you will get a receipt. Please keep this receipt untill you receive an email from The Little Green Bag, stating that your return parcel has been delivered. In case we have any questions regarding your return parcel, we may ask you for this receipt to be able to investigate the status.

Return address:
The Little Green Bag
Jan van Galenstraat 63
3115 JG Schiedam
The Netherlands

Costs return parcel

You can easily return a parcel to us.

When returning an item to The Little Green Bag, an amount will be withheld from your return payment. This amount may differ per European country. The Little Green Bag offers a return label to the following countries in Europe:
- Austria
- Belgium
- Czech Republic
- Denmark
- Finland
- France
- Germany
- Greece
- Hungary
- Ireland
- Italy
- Luxembourg
- The Netherlands
- Poland
- Portugal
- Slovakia
- Spain
- Sweden

For countries that are not on the list, it is not possible to return your order via our website. You need to return your item on your own expenses.

Wrap and seal your parcel securely, using the same box as was used for delivery or a new appropriately size sturdy box.

Affix the return label securely on your parcel, without covering up any part of the label. Our logistic partner needs to be able to scan the barcode. Please also make sure that old addresses or shipment labels are concealed.

Take your parcel to a Royal Mail postoffice and please keep the receipt as your proof of postage.

Any costs which have been made for the gift wrapping service will not be refunded with a returning item.

Article is not to my liking

If all returned articles haven't been used and are not damaged, and if all articles were returned correctly and on time, The Little Green Bag will refund the money (excluding delivery costs and gift wrapping service costs). Refund will be completed within 14 days after receipt of the returned items. In case an order has been (partially) paid with a gift card code from The Little Green Bag, you will receive a gift card from The Little Green Bag again.

Article was delivered with a defect or incomplete

In case you have received a damaged item or the wrong item was delivered, please first contact our customer service within 7 days by filling out our contact form. Always enclose a photo of the problem when sending an email. We would also like to receive your invoice number.