How can I return my order without an account?

Of course you can also easily return your items without an account within 30 days of receipt.

You can do this by opening this link and following the return instructions:

Step 1: Enter the email address and order number of the order.
Step 2: Follow the steps on the screen to complete the registration.
Step 3: When the registration is successful, buy a return label from your local carrier with the destination that was provided to you.
Step 4: Add the return form to the return package and hand over the package at a pick-up point.
Step 5: Keep the proof of postage safe until the return has been processed by our warehouse.

As soon as your return has been processed, you will be notified automatically.

**NOTE: Due to UK Brexit measurements our return procedure was forced to change. All returns must be done at your own expense as return labels cannot be generated due to new UK regulations. Because your return shipment is sent from the UK to an EU country, you will have to take care of the customs documentation and associated costs in addition to the shipping costs.Your local post office can provide you with further information regarding the exact costs and further instructions.**